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Q: What is the process of making a booking with Tfortransport Co.,Ltd?

A: For Walk/In guest:

  • Walk/In guest can make booking through our website by clicking "book now" in the banner or "Booking (Guest)" tab. 
  • Provide us with details by filling up the booking form, especially the one with (*) Asterisk sign.
  • After reading terms and conditions, click confirm booking to the next page, after checking the details, press confirm booking once again. You will received our booking order to your e-mail.
  • Once you check out your e-mail, please make your payment 48 hours before service date/time. In the e-mail by clicking the link on the payment row, you would be re-direct back to our system. Once you see your "order history," you can make payment by clicking "make payment" in the actions column. 
  • You can make payments by PAYPAL, PASBUY: VISA, MASTER CARD and Bank Transfer. (If Bank transfer, please send us an e-mail with your order number and attach bank-in slip to us at: rsvn3@tfortransport.com)
  • Last, arrive at the designated place, our representative will be holding the signboard name for pick up.

 

Q: How many people can we fit in each vehicle, if we all have our luggage?

A: Luggage limits for each type of vehicle: With standard luggage size, Diagonal dimension: 158cm/ 26in

  • Toyota Camry, we would suggest not more than 2 passengers (include luggages) 
  • Commuter Van, we would suggest not more than 6 passengers (include luggages)
  • 14 Seats Van, we would suggest not more than 10 passengers (include luggages)

 

Q: What if we need to amend/edit our booking?

A: You can do amendment/edit or cancellation 48 hours before service date/time through our your order history, by the re-direct link from the e-mail your received after you finalized your booking. Under the "action column" or order history. You can choose to edit or cancel your booking. You then would received an e-mail of your change. 

 

Q: What if the amendment/edit is with 48 hours?

A: If your change is within 48 hours, please give us a call at our hotline number: (for English, Cantonese) +66816233363, (for Mandarin, English) +66816481230. **please note: any amendment/cancellation with 48 hours, penalty charge may apply (please refer to our terms & conditions)

 

Q: What if the the flight is delay?

A: If the flight number is the same but delayed, our representative will proceed to wait for your arrival without your need to inform us.

 

Q: What is my flight is change due to Airline's error?

A: In the case that the Airline change your flight, guest should inform us to our hotline number immediately: (for English, Cantonese) +66816233363, (for Mandarin, English) +66816481230. **please note: this only applies when it you/customer is not at fault. If you fail to notify us before your flight departure, penalty charge will applies. 

 

Q: What if the destination is not auto suggested, and the price is not poping up. 

A: In this case, it means that the destination that you typed weren't in our price list. Therefore, you can still proceed to the last page to confirm the booking. Then please wait for your quotation to be send to your e-mail within 24 hours. 

Q: What if my flight is early morning such as 00.15 AM. Which day will it be consider as?

A: Service time of each booking, service time after midnight will be mark as another day. Example: 00.00 (1st April), but when it is 00.01 (2nd April early morning). Our pick up time will be based upon this condition, therefore, if the guest do not show up due to misunderstanding of time condition, no show charge still applies.  

Please note: If you happened to experienced any bugs, please inform us at contact us page.